Returns & Reprints

A thousand certificates with your delegates' names on them have no value to anyone else, so we cannot restock or resell them. That means we cannot accept change-of-mind returns on personalised goods. What we can do — and do without argument — is put right anything that is our fault.

• The delivered goods differ from the artwork you approved — wrong text, wrong colour reference, wrong size or wrong material.
• There is a manufacturing defect: misregistration, ink smudging, peeling lamination, a broken hook, a cracked keyring, a leaking cap.
• The delivered quantity is more than 5% short of the ordered quantity.
• Goods are damaged in transit where we arranged the delivery.

• The error was present in the artwork you approved. This is the most common case, and it is why we ask you to read every proof carefully — especially names, dates, spellings and serial numbers.
• The complaint is reasonable colour variation within normal print tolerance. See clause 4 of our terms.
• The specification changed after approval, or you have simply changed your mind.
• Damage occurred after delivery, in storage or during your event.

In these cases we will always quote a reprint at cost price and prioritise it if you have a deadline.

• Report within 48 hours of delivery for shortages and visible transit damage.
• Report within 7 days for manufacturing defects and specification errors.
• Reprints are scheduled ahead of the normal queue and typically dispatch in half the standard lead time.

Message us on WhatsApp at +880 1612-170202 with your inquiry reference (the #CM-XXXX code from your original message), a photo of the problem, and the quantity affected. Photographs of the actual goods next to the approved proof resolve almost every case in a single message.

Please keep the affected goods until the matter is settled — we may ask to collect a sample.

For any large or unfamiliar run, ask for a physical sample before production. It is charged at the single-piece rate, adds a few days, and is by far the cheapest way to avoid a five-figure reprint conversation.